Refund policy

Refund and Return Policy

Thank you for choosing Science Decor. We take pride in delivering high-quality products and a smooth customer experience. Please read our refund and return policy carefully before making a purchase.

14-Day Refund Policy

You have 14 days from the date of delivery to report any issue with your order. After this period, we unfortunately cannot offer a refund or exchange.

No Physical Returns

At this time, we do not accept physical returns. Our logistics and warehouses are located in Europe only, and we do not have a return facility in the United States.

Refunds Without Return (If Applicable)

If your item is defective, damaged, or malfunctioning, you may be eligible for a refund without returning the product.

To process your request, we require clear photo or video evidence of the issue. Please contact us by email at atom@science-decor.com with:

Your order number
A description of the issue
Photos and/or videos clearly showing the problem

Once reviewed and approved, your refund will be issued to your original method of payment. Processing time may take 7 to 14 business days to appear on your bank account.

Late or Missing Refunds

If you have not received your refund after approval, please:

Check your bank account again
Contact your credit card provider
Contact your bank

If the issue persists, please contact us at atom@science-decor.com.

Non-Refundable Items

Opened or used products (unless defective)
Gift cards
Downloadable or digital products

Exchanges

Exchanges are only available for items that are defective, damaged, or non-functional.

If an exchange is approved, we will provide a prepaid international return label and ship a replacement item once the process is completed.

Contact Information

Email: atom@science-decor.com
Address: 15A Main Street, Blackrock, County Dublin, A94 T8P8, Ireland

Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM

Company Information:
Company Name: DISSAC DENIS WEB DESIGNER LIMITED
Company Registration Number: 699293