Refund policy
Refund and Return Policy
Thank you for choosing Science Decor. We take pride in delivering high-quality products and a smooth customer experience. Please read our refund and return policy carefully before making a purchase.
14-Day Refund Policy
You have 14 days from the date of delivery to report any issue with your order. After this period, we unfortunately cannot offer a refund or exchange.
No Physical Returns
At this time, we do not accept physical returns. Our logistics and warehouses are located in Europe only, and we do not have a return facility in the United States.
Refunds Without Return (If Applicable)
If your item is defective, damaged, or malfunctioning, you may be eligible for a refund without returning the product.
To process your request, we require clear photo or video evidence of the issue. Please contact us by email at atom@science-decor.com with:
- Your order number
- A description of the issue
- Photos and/or videos clearly showing the problem
Once reviewed and approved, your refund will be issued to your original method of payment. Processing time may take 7 to 14 business days to appear on your bank account.
Late or Missing Refunds
If you have not received your refund after approval, please:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, please contact us at atom@science-decor.com.
Non-Refundable Items
- Opened or used products (unless defective)
- Gift cards
- Downloadable or digital products
Exchanges
Exchanges are only available for items that are defective, damaged, or non-functional.
If an exchange is approved, we will provide a prepaid international return label and ship a replacement item once the process is completed.
Contact Information
Email: atom@science-decor.com
Address: 15A Main Street, Blackrock, County Dublin, A94 T8P8, Ireland
Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Company Information:
Company Name: DISSAC DENIS WEB DESIGNER LIMITED
Company Registration Number: 699293

